Customer Support

Most saunas are processed and shipped within 15–30 business days.

Once your order has shipped, you will receive tracking information via email.

After your shipment arrives at the local delivery terminal, the delivery carrier will contact you directly to schedule a convenient delivery date and time. Please ensure the phone number provided at checkout is accurate to avoid delays.

Delivery timelines may vary slightly depending on your location and carrier scheduling availability.

If you have any questions regarding your order status, our support team is happy to assist.

Due to the size and nature of sauna products, we do not accept returns for non-defective items.

If your sauna arrives damaged or defective, please contact us within 15 days of delivery, and we’ll guide you through the next steps.

Full details are available in our Return & Refund Policy.

If your sauna or any component arrives damaged, please contact us within 15 days of delivery.

To help us resolve the issue quickly, we may request clear photos of the product and its original packaging. This allows us to coordinate promptly with the manufacturer and/or shipping carrier.

Our support team will remain your dedicated point of contact throughout the resolution process to ensure the matter is handled efficiently.

For full details regarding eligibility, timelines, and refund procedures, please review our Return and Refund policy.