ORDERS & SHIPPING
When will my order ship?
Most orders ship within 2–5 business days. Some items—like large gear or dropshipped products—may take slightly longer. You’ll receive tracking as soon as your order heads out.
How long does shipping take?
Standard delivery is usually 5–10 business days within the U.S. Delivery times vary by supplier and product type.
Do you offer expedited shipping?
Some products may qualify for expedited shipping. If available, you’ll see the option at checkout.
Do you ship internationally?
Not at this time. We currently ship only within the continental United States.
Why did I receive my order in multiple packages?
We partner with several suppliers and warehouses. If you ordered multiple items, they may come in separate shipments.
TRACKING & DELIVERY
Where is my tracking number?
You’ll receive a tracking email as soon as your order ships. If you can’t find it, check your spam folder or contact us.
My tracking says delivered, but I didn’t receive it?
Give it 24 hours—carriers sometimes mark packages early. If it still hasn’t arrived, reach out and we’ll help resolve it.
RETURNS & EXCHANGES
What is your return policy?
We accept returns within 30 days of delivery for unused, original-condition items. Some dropship or oversized items may have different requirements, this will be noted in on the product page—contact us with questions.
How do I start a return?
Email our support team with your order number. We’ll walk you through the process and provide a return label if eligible.
Are there return shipping fees?
Some items qualify for free returns; others may require a return shipping cost depending on the supplier.
Can I exchange an item?
We don’t offer direct exchanges. You’ll need to return the item and place a new order for the product you want.
PRODUCTS & INVENTORY
Are your products genuine?
Absolutely. We work directly with verified suppliers and brands to ensure all items are 100% authentic.
Do you restock sold-out items?
Some products restock regularly; others are limited. If you want updates on a specific item, message us and we’ll notify you when it’s back.
Where do you get your product info?
All specs come directly from suppliers or manufacturers. If you need extra details, we’re happy to help.
PAYMENTS & SECURITY
What payment methods do you accept?
We accept major credit/debit cards, Shop Pay, PayPal, and other secure checkout options shown at checkout.
Is my payment information secure?
Yes. Stone Peak Outdoors uses encrypted, PCI-compliant checkout to protect your personal information.
ACCOUNT & SUPPORT
Do I need an account to order?
No—guest checkout is available. Creating an account helps you track orders and view your order history.
How can I contact customer support?
Email our team anytime at support@stonepeakoutdoors.com. We typically respond within 24–48 hours.
Do you offer warranties?
Manufacturer warranties vary by product. If your item has an issue, contact us and we’ll work with the supplier to assist you.
ABOUT STONE PEAK OUTDOORS
What makes Stone Peak Outdoors different?
We care about good gear and good experiences. Every product we carry is chosen from suppliers we trust, and we’re always here with quick, honest support. Our goal is simple: make it easier for you to get outside and enjoy the adventure.